Terms of Service

1. Acceptance of Terms

By accessing or using the Tailor Trove platform (the "Platform," the "Service"), including the web and mobile applications, you agree to be bound by these terms and conditions (the "Terms"). If you do not agree to these Terms, please do not use the Service.

These Terms constitute a legally binding agreement between you (whether an individual or a business entity) and Tailor Trove Company, a globally operating company. By using the Platform, you acknowledge that you have read, understood, and agreed to these Terms.

2. Description of Service

Tailor Trove is a comprehensive cloud-based platform (SaaS) for managing luxury tailor shops. The Platform provides the following tools:

• Customer data management and detailed body measurements
• Order creation and tracking from start to delivery
• Product management, design templates, and pricing
• Appointment scheduling and booking management
• Financial reports and business analytics
• User management and permissions
• Mobile application for customers

Tailor Trove reserves the right to modify, update, or discontinue any feature of the Service at any time with reasonable prior notice.

3. Account Registration

To use the Service, you must create an account and agree to the following terms:

• You must be at least 18 years old to create an account
• You must provide accurate, complete, and current information during registration
• You are responsible for maintaining the confidentiality of your password and the security of your account
• You are responsible for all activities that occur under your account
• You must notify Tailor Trove immediately of any unauthorized use of your account
• You may not create an account in another person's name or using false information

Tailor Trove reserves the right to suspend or terminate accounts that violate these Terms or contain inaccurate information.

4. Subscription Plans and Billing

Tailor Trove offers multiple subscription plans with different levels of features and limits:

• Free plan: Provides limited basic features at no charge
• Paid plans: Provide advanced features and higher limits for a monthly or annual subscription fee

Billing terms:

• All prices are displayed in the applicable currency based on your region
• Subscriptions automatically renew unless cancelled before the end of the current billing period
• No refunds are provided for partial subscription periods
• Tailor Trove reserves the right to modify prices with at least 30 days' prior notice
• In case of payment failure, a 7-day grace period will be provided before suspending the account

All financial agreements entered into through this Platform are considered legally binding under applicable commercial laws.

5. Acceptable Use

When using the Service, you agree not to:

• Violate any applicable laws or regulations in any applicable jurisdiction
• Use the Service for any unlawful or fraudulent purpose
• Upload or distribute any harmful content, viruses, or malicious software
• Attempt unauthorized access to other accounts or systems
• Resell or redistribute the Service without prior written permission from Tailor Trove
• Reverse engineer, copy, or modify any part of the Platform
• Upload false, misleading, or abusive data
• Use the Service in a manner that negatively impacts platform performance or other users' experience

Violation of these terms may result in immediate suspension or termination of your account.

6. Intellectual Property

All intellectual property rights in the Platform, including but not limited to software, designs, logos, trademarks, content, and documentation, remain the exclusive property of Tailor Trove Company.

• Your use of the Platform does not grant you any ownership rights in the Platform's intellectual property
• You are granted a limited, non-exclusive, non-transferable license to use the Platform in accordance with these Terms
• You may not copy, modify, distribute, or create derivative works from any part of the Platform
• The "Tailor Trove" and "تيلور تروڤ" marks and logos are registered trademarks and may not be used without permission

7. User Content and Data

Regarding the content and data you upload or create on the Platform:

• Ownership: You retain all ownership rights to your data and content that you upload to the Platform
• License: You grant Tailor Trove a limited license to store, process, and display your data to the extent necessary to provide the Service
• Backups: While Tailor Trove creates regular backups, it is recommended to maintain local backups of your important data
• Export: You can export your data at any time in standard formats (CSV, JSON)
• Deletion: Upon deletion of your data or cancellation of your account, your data will be deleted in accordance with the Tailor Trove Privacy Policy

You are responsible for ensuring that any data you upload does not infringe upon the intellectual property rights of third parties.

8. Privacy and Data Protection

The processing of your personal data is governed by the Tailor Trove Privacy Policy, which is an integral part of these Terms. Please review the Privacy Policy to learn how Tailor Trove collects, uses, and protects your data.

As subscribers managing customer data through the Platform, you are responsible for obtaining the necessary consents from your customers for the collection and storage of their personal data and measurements on the Platform, in accordance with applicable data protection laws.

9. Limitation of Liability

To the maximum extent permitted by applicable law:

• The Service is provided "as is" and "as available" without warranties of any kind, whether express or implied
• Tailor Trove does not guarantee that the Service will be error-free or continuously available without interruption
• Tailor Trove shall not be liable for any indirect, incidental, special, consequential, or punitive damages
• Tailor Trove's total aggregate liability for any claims shall be limited to the amount you have paid during the twelve (12) months preceding the claim
• Tailor Trove shall not be liable for data loss resulting from circumstances beyond reasonable control

In accordance with applicable law, these Terms do not exempt either party from liability for fraud or willful misconduct.

10. Termination

This agreement may be terminated under the following circumstances:

• By you: You can cancel your subscription and delete your account at any time through account settings
• By Tailor Trove: Tailor Trove may suspend or terminate your account in case of violation of these Terms, non-payment, or any conduct considered harmful to the Platform or other users

Upon termination:

• Your access to the Service ceases immediately
• You may export your data within a 30-day period after termination
• Data is retained for 90 days in accordance with the Privacy Policy before permanent deletion
• No refunds are provided for the remaining subscription period in case of termination due to Terms violation

11. Governing Law

These Terms shall be governed by applicable international commercial laws and regulations.

Any dispute arising from or relating to these Terms shall be subject to the exclusive jurisdiction of the competent courts in the jurisdiction agreed upon by both parties. The parties shall seek to resolve any dispute amicably within 30 days before resorting to litigation.

12. Changes to Terms

Tailor Trove reserves the right to modify these Terms at any time. You will be notified of material changes through:

• Posting the updated Terms on this page with an updated "Last Updated" date
• Sending an email notification to active subscribers
• Displaying a prominent notice within the Platform

Your continued use of the Service after the posting of changes constitutes your acceptance of the updated Terms. If you do not agree to the new Terms, you must stop using the Service.

13. Contact Information

For any questions or inquiries regarding these Terms, please contact Tailor Trove:

• Tailor Trove
• legal@tailortrove.com
• www.tailortrove.com

By using the Tailor Trove platform, you acknowledge that you have read, understood, and agreed to be bound by these Terms and Conditions.